The call center use of voicebots in B2B direct marketing
In the discussion about so-called cold calls in direct marketing, the point is often overlooked that the B2B…
The use of artificial intelligence in the financial sector: ESMA’s guidelines for responsible use
Advances in technology have driven the use of artificial intelligence (AI) in many industries, and the financial sector…
EU AI Act – What financial institutions need to know
The impact of artificial intelligence (AI) on the development of financial services ranges from the personalisation of the…
Overview of the AI Act, the first ever legal framework on AI
The recent success of Chatbots such as ChatGPT, has led to much debate on the use of artificial…